Sage CRM 2024 R1: UI Improvements - Support for Bold and Italics in Multiline Text fields

Nick Rainbird • August 8, 2024

Sage CRM 2024 R1 supports bold and italic formatting in multiline text fields. This new feature empowers users to emphasise and structure information more effectively, leading to enhanced readability and quicker insights into crucial details.


Users can now format text within multiline fields, such as the Problem Details and Solution Details sections within a Case record, using standard HTML tags. Specifically, users can apply the <b>, <i>, and <br> tags to achieve bold, italics, and line break formatting respectively.

This will enable users to improve the presentation of information for users accustomed to HTML formatting. By enabling users to highlight key points and structure content within multiline fields, we aim to improve overall data comprehension and productivity within Sage CRM.

Stay Connected with ERBS


Read our latest updates


Enquire now


Get in touch

 

By Nick Rainbird May 15, 2026
ERBS's Contracts module for SageCRM allows businesses to easily create and manage contracts, renewals and automatically generate sales orders based on the contract billing frequency, helping teams streamline operations, reduce manual effort, and improve billing accuracy. Fully integrated with Sage50 and Sage200 the auto generated sales orders can then be posted from SageCRM directly at a click of a button. Key Features: Contracts can be created directly from sales quotations or orders Supports multiple and custom billing frequencies (4 weekly, monthly, quarterly, annually) Contract and Product level Site management Process contract amendments midterm tracking historic changes and authorisations if required Easy Management of Annual Price Increases at product level Renewal and purchase order reminders and dashboards On Hold and Cancellation processes By connecting contracts directly to automated sales order generation, businesses can create a more reliable and scalable process for recurring business that help teams work smarter, improve visibility, and accelerate growth If you would like to find out more about the Contracts module for SageCRM please feel free to get in touch on 01494 490409 or email me at nick@rainbirdbusiness-solutions.com to discuss these further.
By Nick Rainbird April 9, 2026
SageCRM 2026 R1 is positioned as a Security and Compatibility release, focused on reinforcing the platform’s resilience, reliability, future readiness and long-term sustainability. 
Sales team using SageCRM integrated with telephony system to manage customer calls
By Nick Rainbird December 5, 2025
Learn how integrating SageCRM with your telephony system increases sales efficiency, improves customer engagement, and accelerates deal closures.